Privacy Policy

This Privacy Policy explains how Konviq collects, uses, shares, and protects personal data when you use our websites, dashboards, APIs, WhatsApp engagement tools, and related services (collectively, the Services).

If an organization provides you access to Konviq, that organization controls the workspace and the customer data submitted to it. In that case, its own privacy notices may also apply.

Depending on how you use the Services, we may collect:

• Account and organization data: name, email address, authentication details, role, workspace membership, and business information.
• WhatsApp and Meta business data: WhatsApp Business Account IDs, phone number IDs, business portfolio details, templates, contacts, message status events, and configuration data you authorize Meta to share.
• Customer communications: message content and related metadata needed to provide inbox, automation, broadcast, support, and reporting features.
• Billing data: plan, invoices, payment status, and transaction references. Payment card or bank details are handled by the applicable payment provider.
• Usage and device data: IP address, browser and device information, timestamps, feature activity, diagnostic logs, and security events.
• Support data: information you provide when requesting help or communicating with us.

We use personal data to:

• Provide, maintain, secure, and improve the Services.
• Connect and manage authorized WhatsApp Business assets.
• Process messages, campaigns, automations, templates, and analytics.
• Authenticate users, manage permissions, and prevent abuse or fraud.
• Provide support and send operational or billing communications.
• Meet legal, accounting, regulatory, and contractual obligations.

We process data where necessary to perform our agreement with you, with your consent, for lawful business and security purposes, or to comply with applicable law.

Konviq uses Meta's official APIs and Embedded Signup flow. Your use of WhatsApp and Meta products is also governed by the terms and privacy policies that Meta makes applicable to your account.

We access only the business assets and permissions you authorize. You can revoke an integration through the applicable Meta business settings, but doing so may prevent related Konviq features from working. Revoking access does not automatically delete data already stored in your Konviq workspace.

We may share data with:

• Service providers that support hosting, databases, communications, analytics, monitoring, customer support, and payments.
• Meta and WhatsApp when needed to provide features you request.
• Your organization and its authorized workspace administrators and members.
• Authorities or advisers when required by law or reasonably necessary to protect rights, safety, and service integrity.
• A successor organization as part of a merger, financing, acquisition, or transfer of all or part of the business, subject to appropriate safeguards.

We do not sell personal data.

We retain personal data for as long as needed to provide the Services, maintain your account, comply with legal and financial obligations, resolve disputes, enforce agreements, and protect the Services. Retention periods vary by data category. Backups and security logs may remain for a limited period after primary records are deleted.

We use administrative, technical, and organizational safeguards designed to protect personal data, including access controls, tenant isolation, encrypted network connections, signed webhook verification, and monitoring. No system is completely secure, so we cannot guarantee absolute security.

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, withdraw consent, or raise a grievance about our processing. Workspace administrators may be able to handle some requests directly.

To request deletion, follow our data deletion instructions. For other privacy requests, email privacy@konviq.in. We may verify your identity and authority before acting on a request.

Konviq and its providers may process data in countries other than the country where you live. Where required, we use contractual and other safeguards for international data transfers and follow applicable restrictions on cross-border processing.

The Services are intended for businesses and are not directed to children. Do not use Konviq to collect or process children's personal data unless you have a lawful basis, all required permissions, and appropriate safeguards.

We may update this policy as the Services or applicable requirements change. We will publish the updated version here and revise the date above. Material changes may also be communicated through the Services or by email.

Questions, requests, and grievances about privacy can be sent to privacy@konviq.in.