Data Deletion Instructions

To request deletion of your Konviq account or associated personal data, email privacy@konviq.in from the email address connected to your Konviq account.

Use the subject line Konviq Data Deletion Request and include:

• Your full name and account email address.
• Your organization and workspace name, if applicable.
• The WhatsApp phone number or last four digits needed to identify the workspace.
• Whether you want the entire account deleted or only specified personal data.

Never send passwords, one-time codes, API keys, access tokens, payment details, or other secrets in your request.

We may request additional information to verify your identity, authority, and ownership of the account or workspace. Organization-controlled accounts may require confirmation from a workspace administrator.

We aim to acknowledge verified requests within seven days and complete them within 30 days. We will tell you if applicable law, account complexity, or a valid retention requirement needs more time.

Depending on the scope of your verified request, deletion may include:

• Account profile and workspace membership data.
• Organizations and workspaces you solely control.
• Stored contacts, conversation records, and message content.
• Templates, broadcasts, automations, tags, and campaign data.
• API keys, webhook configurations, and connected phone-number records.
• Other product data associated with the deleted account or workspace.

Deletion is permanent. Export any information you need before submitting your request.

We may retain limited information when reasonably necessary to:

• Meet legal, tax, accounting, audit, or regulatory requirements.
• Resolve disputes, enforce agreements, and document completed transactions.
• Detect fraud, abuse, or security incidents and protect the Services.
• Maintain short-lived backups until they are overwritten in the ordinary course.

Retained information will remain protected and will not be used for unrelated purposes.

Deleting data from Konviq does not automatically delete data held independently by Meta, WhatsApp, or another connected provider. Use the privacy and business settings provided by those services to manage data they control.

Removing Konviq from your Meta business integrations revokes future access but may not delete records already stored in your Konviq workspace. Submit the request above when you also want Konviq-held data deleted.

For questions about a request or our handling of personal data, contact privacy@konviq.in. You can also review our Privacy Policy.